Privacy Policy

(Abridged version, a complete version of our Privacy Policy and Australian Privacy Principles are available on request)

Residents/Relatives/Persons Responsible

Type of information collected:

  • Contact details ( name, address, email, phone etc)
  • Personal details including: date of birth, gender, assets, pension details, Medicare details, Safety Net details
  • Information on personal
  • Issues and experience, relationships
  • Family background, supports residents may have in the community
  • Areas of interest
  • Health information and/or medical history
  • Banking details if required

How this information is collected:

  • Admission applications
  • On-line applications
  • Telephone conversation

Purpose for which Siena Aged Care t/a Martyn Claver Aged Care uses the information

  • To provide Siena Aged Care t/a Martyn Claver Aged Careservices
  • To provide residents with the most appropriate services for their needs
  • To meet any requirements of Government funding for such services and programs
  • To monitor and evaluate existing services and plan for the future
  • To comply with all legal obligations

 How we collect information:

If you feel that the information we are requesting, either with our Forms or in our discussions  with you, is not information you wish to provide, please feel free to raise this with us.

Access to and Correction of Personal Information:

If an individual requests access to the personal information we hold about them, or requests we change that personal information, we will allow access or make the changes unless we consider there is a sound reason under the Privacy Act or other relevant law/s to withhold the information or make the changes. Requests for such access and/or corrections should be made to the Director of Care Services. For security reasons, you will be required to put your request in writing and provide proof of your identity.

We will provide access, on written request, by allowing you to inspect, record notes or request printouts of personal information that we hold about you. This will be done at a time that is suitable to you and to the staff involved. All documents must be inspected in the presence of the Director of Care Services or Clinical Manager during business hours or the Registered Nurse in-charge outside business hours, no other members of staff have permission to provide access to documents held at the facility. Documents cannot be removed or changed at any time a perusal is taking place. We will take all reasonable steps to provide access or the information requested within 14 days of your request. In situations where the request is complicated or requires large volumes of information, we will take reasonable steps to provide access to the information requested within 30days.

Charges for providing copies of documents:

A fee will be charged to reimburse us for the cost we incur relating  to your request for photocopies and delivery costs (where applicable). The current fee is 50cents per page and is payable to the Director of Care Services or the fee can be added to your monthly account

Access will be denied if:

The request does not relate to the personal information of the person making the request

The request is deemed frivolous and/or vexatious

Access would be unlawful

Denial of access is authorised or required by law

Any other reasons that are provided for in the  APP’s or in the Privacy Act